Warehouse Box services
Returns and product rework
Returns checked against your rules, good stock back on the shelf, and anything doubtful flagged to you before a decision is made. Returns are handled at the warehouse that holds your stock: the UK, Poland for EU customers or New York for the US.
- Suitable for stock
- Needs your decision
Good stock goes back on the shelf. Anything doubtful waits for your decision.
Selling from the US?
Hold stock in the UK and the EU with one provider, with no customs charges at your customer’s door.
US brands start hereSelling into the EU?
Hold stock in Poland and ship every European order from inside the EU, with no duty or VAT at the door.
EU fulfilment from PolandExpanding into the US?
Hold stock in New York and deliver every US order domestically, with no duty on each parcel.
USA fulfilment from New YorkFrom returned parcel to stock decision
Check returned products
We check returned goods against the instructions agreed for your products. Those instructions set out what to look for and when to ask your team for a decision.
Repack and restock suitable items
We repack and restock items that meet your agreed conditions, and record what happened to each returned item so the stock count stays right. Damaged, incomplete or otherwise unsuitable goods need separate instructions.
Agree any additional rework
Need work beyond the usual returns checks, such as repacking a batch of stock? Send the task, quantities and instructions and we’ll assess it before quoting.
Set the instructions before returns arrive
A clear returns brief tells us what can go back into stock and what needs your attention. Include the condition checks, packing instructions and how you want exceptions reported.
Before returns start arriving, we confirm what your location can handle. Any extra rework is scoped and quoted separately.
Help us understand your returns
Include these details when you ask for a quotation:
- Your product range and approximate returns volume.
- Where returns come from and the location you need.
- The checks and restocking instructions for your products.
- Any repacking or rework instructions and expected quantities.
Set up your returns process
Tell us what you sell, how many returns you receive and what should happen when they arrive.
Prefer email? hello@warehousebox.net