Fulfilment FAQs
Fulfilment questions answered
Answers about our services, locations, stock information and moving to Warehouse Box.
What does Warehouse Box handle?
Warehouse Box is a third-party logistics (3PL) company. We store stock and pick, pack and dispatch orders for ecommerce and B2B brands from the UK, Poland and New York. We also prepare stock for Amazon, check returns and carry out rework agreed for your products.
Where can you fulfil orders?
From our UK warehouse in Middlewich, Cheshire (more than 30,000 sq ft), our EU fulfilment centre in Poland and our New York base for US customers. EU orders ship from Poland, inside the EU, so they do not cross a customs border. Tell us where your customers are and we will confirm which location suits your orders.
Can you fulfil EU orders for a UK brand?
Yes. Hold your stock at our fulfilment centre in Poland and every EU order ships as an EU delivery, so your European customers do not pay duty, VAT or handling fees at the door and parcels are not held at the border. UK orders can keep shipping from Middlewich.
Can you fulfil US orders for a UK or European brand?
Yes. Hold your stock at our New York base and every US order ships as a domestic delivery, so your American customers do not pay duty or clearance charges on each parcel. We can arrange or book the freight from the UK or the EU to New York.
Can a US brand hold stock in the UK and the EU with you?
Yes. US brands hold stock in our UK warehouse and our EU fulfilment centre in Poland with one provider, so British and European customers get domestic delivery with no customs charges at the door.
How will I know my stock levels and order status?
We agree your stock and order reporting during onboarding, including what it covers, how often you receive it and your point of contact. For stock in the UK and Poland, you can also speak directly to the warehouse team handling it. For stock in the USA, we confirm your point of contact during onboarding.
Can you connect to my online store?
Tell us which stores and marketplaces you sell on. We check whether each one can connect to the warehouse system at the location you use, and confirm it before the service starts.
Can you handle trade and retail orders?
Yes. Send us your customers’ packing, labelling and delivery instructions. We’ll check what each order needs before agreeing the service.
Do you offer Amazon FBA preparation and FBM fulfilment?
Yes. We prepare stock for Amazon fulfilment centres and pick, pack and dispatch seller-fulfilled orders. Send your product and shipment instructions so we can assess the preparation needed.
What happens to returned products?
We check them against the instructions agreed with you. Suitable items can be repacked and restocked. Any additional rework is assessed separately.
How do I move from another fulfilment provider?
We start by reviewing your operation and agreeing the service and costs. Then we plan the stock transfer, system setup and start of fulfilment with you.
How long does a move take?
It depends on your product count, the stock transfer and your sales channel connections. We agree the timetable with you before any stock moves, and check your stock in and your first orders out before it becomes routine.
Can I hold stock in both the UK and Poland?
Yes. Tell us the split so we can price each location. One skincare brand we work with ships UK orders from the UK and EU orders from Poland; it was sending around 100 orders a week when it joined us and later grew to around 500 a week.
Do you have a minimum order volume?
We do not publish a minimum. We quote each operation individually, so tell us your product range, stock levels and monthly orders and we will tell you whether we are a fit. For scale, the skincare brand in our customer story was sending around 100 orders a week when it joined us.
What do you need to prepare a quote?
Your product range, the stock you expect to hold, approximate monthly order volume and customer destinations. Include packing instructions and any Amazon preparation, returns or other work you need. We’ll discuss the details and send a written quote if we can handle the work.
Do you publish prices?
No. We price each customer’s work from their products, stock levels, monthly orders and handling needs, then confirm it in a written quote. Our pricing page explains what a quote should cover.
A question we have not answered?
Tell us what you sell and where your customers are. We’ll answer for your operation.
Prefer email? hello@warehousebox.net