The growing trend of internet shopping has brought with it an increased number of returns. With online purchases, customers don’t have the option to ‘try before they buy’, which sometimes means what they see either doesn’t fit or just wasn’t what they expected.
Handling returns can be frustrating and time consuming for ecommerce brands, so when you outsource your fulfilment partner, it is important to make sure they are geared up to handle inspections and returns. Warehouse Box’s expert team and dedicated software means the returns process is made simple.
If your customer chooses to return your product, they log onto an online portal to start the returns process. They send the product in its original packaging back to Warehouse Box to be processed. Our team check the reason for return is a valid one, we inspect products for damage, check the right products have been returned, and repackage them ready to be sent to a new owner.
Our software makes the process simple, so you are notified every step of the way and refunds can be processed quickly and accurately. Quite simply, we make the whole process headache free for our clients and their customers.