What is e-commmerce order fulfilment and what does a fulfilment service provider do?
E-commerce order fulfillment is the process of storing, picking, packing, and shipping products for your online orders, both directly to customers and to trade customers. A fulfillment service company handles any third party logistics (3PL) requirements such as warehousing, haulage and transportation for e-commerce businesses. They:
- store your products in a warehouse
- manage inventory
- process your orders by picking and packing items
- ship orders to your customers
- Handle any returns and exchanges
What is the process after we sign the contract? How long does it take?
Once you sign the application form, we will begin the onboarding process immediately. It typically takes a maximum of 24 hours to complete this process, after which you’ll have full online access to the warehouse portal. We strive to make this transition as smooth and swift as possible, with ongoing training and support.
How easy is it for me to move from my current 3pl company?
Switching from your current 3PL provider to ours is designed to be a simple process. We provide dedicated support to guide you through the transition, ensuring minimal disruption to your operations. We will work closely with you to understand your needs, map out a transition plan, and implement it efficiently. Our goal is to make the transition seamless for you and your customers.
This is my first time using an order fulfilment company. Am I ready?
Being ready for an order fulfillment company often means having a consistent flow of orders and the need to streamline your order fulfilment process. If you’re looking to save time, reduce overhead and ensure a professional delivery experience for your customers, then you’re more than likely ready. We’re here to help and answer any questions you might have.
Do you have minimum order volumes?
We are flexible when it comes to order volumes; there is no minimum. New businesses also benefit from a waived minimum monthly charge for the first 4 months to help you get started.
Are there hidden charges?
No, there are no hidden charges in our services. We pride ourselves on transparency and ensure all costs are discussed upfront.
How cost effective is your service?
At Warehouse Box, our warehouse and fulfillment services are streamlined for cost efficiency. Using advanced tech and optimized processes, we consistently save clients on logistics expenses. We can provide specific cost details tailored to your needs.
How will it help me grow my business?
Using our warehousing and fulfillment services will allow you to:
- focus on your core business tasks
- scale as your business grows
- reduce overheads
- ensure timely and accurate deliveries
- enhance your customer journey and satisfaction with faster shipping times and a better all round experience
In essence, we handle the logistics so you have more time to concentrate on growing your business.
Do you offer next day delivery services?
Yes, we are delighted to provide next day delivery services for our customers.
What is the cut off time for same day order processing?
To have your order processed on the same day, the cut-off time is 14:00 on normal working days.
How long am I tied into a contract?
At Warehouse Box, we do not charge any setup fees, and we do not tie our clients into lengthy contracts. We operate our business flexibly, as our goal is to make the process as cost-effective for our clients as possible.
What are the warehousing and fulfilment costs?
Our Warehousing and fulfillment costs are tailored to each client’s unique requirements. Factors influencing the pricing include turnaround time, order volumes, the fragility of items, packaging requirements, etc. We highly recommend discussing your specific needs with one of our logistics specialists to receive a no obligation custom quote.
Do you handle returns?
Yes, we do handle returns. We understand the importance of a smooth returns process for both businesses and customers. Beyond basic returns handling, we offer a host of additional services including:
- inspection of returned items
- restocking of eligible items
- disposal of unsalvageable returns
Can you ship internationally?
Our global shipping capabilities mean that from any of our fulfillment centres, we’ve got you covered for worldwide deliveries.
How does your software integrate with other platforms. Which platforms? How does this work?
With direct API connections, our software integrates efficiently with all the leading e-commerce and courier platforms, including TikTok, Shopify and Woocommerce . This ensures real-time data syncing, keeping your inventory, order processing, and shipping details consistently updated. For a full list of integrations, get in touch using our contact page.
Can you fulfil Amazon orders
Absolutely! We provide a comprehensive suite of services customized for Amazon sellers, including FBA prep, FBM (Fulfilled By Merchant) order fulfillment, Amazon Vendor prep, and FNSKU labeling. We ensure your products are prepped and shipped in accordance with Amazon’s guidelines, streamlining your selling process.
What is a SKU?
A SKU (Stock Keeping Unit) is a unique code used to identify and track a specific product in your inventory. SKU’s are very useful for distinguishing between items that are very similar but have different attributes, such as size, variation or colour.
How do I remain in control of my stock levels?
Our warehousing system equips you with live inventory tracking that instantly reflects any changes. With features like live updates and comprehensive reporting (including stock history and flow), you can be confident in the accuracy and oversight of your stock.